Operations Manager

Operations Manager - 31.2K Esher

We are recruiting for an operations manager to work at a well-established and successful adventure park based in Esher that generates a turnover of £2m per annum. The park has a wide variety of activities including trampolines, a climbing wall, slides, soft play and a café, hosting families and delivering a large number of parties and themed events throughout the year.

We are looking for an inspirational leader and coach who will thrive leading, coaching and developing what is typically a large but relatively young team of staff, many working part-time in a fast‑paced and fun environment which at peak times is exceptionally busy with hundreds of parents and children coming through the doors every hour.

As such an ideal candidate would have 2 years + management experience working in a fast-paced leisure, hospitality or retail operation, have a positive and proactive approach and have a strong understanding of how to deliver operational excellence and health and safety compliance in leading and supporting a large team of up to 25 staff working on a busy shift. You will be working a combination of shifts including 1 in 2 weekends, but your working hours will typically be between 9am and 8pm, so much more favourable than the typical leisure or hospitality operation.

Key responsibilities include:

• Overseeing all operational aspects of the venue, ensuring smooth and efficient daily operations and exceptional guest experiences.
• The ongoing attraction, recruiting, coaching and training of your team with extensive coaching and group training sessions.
• Day-to-day management of the venue when on shift with a key focus on health and safety and delivering the brand standards.
• Responsible for driving income across the key secondary revenue lines – parties, F and B and retail spend.
• Working across all of the departments when required – front of house, café, on the floor and ordering stock/consumables.
• Responsible for dynamic rota management of team members based on footfall, ensuring labour percentages are achieved.
• Develop and execute local sales and marketing plans, including the management of social media.
• Manager and record all incidents and any accidents that may occur whilst on shift.
• Customer facing and highly visible within the role requiring first‑class interpersonal and communication skills.

We are looking to offer the successful candidate a basic salary of £31.2K, benefits include a health cash plan, 40% off F and B, free parking on site and friends and family discounts. There are significant opportunities for career development as the company is already a market leader in its sector and continuing to grow rapidly through acquisition.

Interviews are immediately available.