Support Operations Specialist

Description

The Support Operations Specialist I plays a key role in ensuring efficient and accurate processing of member transactions and operational requests across multiple service channels. This position supports back-office functions by managing bank-by-mail activities, maintaining member records, and handling specialized processing tasks such as insurance documentation and verifications. The Specialist delivers high-quality internal and member support through responsive communication, attention to detail, and strict adherence to regulatory, security, and compliance standards, contributing to overall operational excellence and a positive member experience.

Join Our Team at Del Norte Credit Union!
We’re more than a financial institution, we’re a community. Guided by our mission of Improving Lives and vision of being Authentically New Mexico, we embrace Del Norteño Pride, reflecting our commitment to community, culture, and connection. Recently recognized as a Platinum-Level Family Friendly Business, we value People Focus, Collaboration, and Continuous Learning.

Espanola, NM

• Process bank-by-mail transactions accurately and within established service levels, including deposits, loan payments, account maintenance, and member record updates.
• Manage returned mail by researching, updating member information, and ensuring compliance with retention and service standards.
• Complete assigned work across multiple operational queues, utilizing core systems and third-party vendor platforms to support daily processing needs.
• Deliver high-quality member support by responding to department emails and phone inquiries, resolving issues, and providing accurate product and service information.
• Process incoming insurance documentation by scanning and routing to designated third-party vendors in accordance with Credit Union requirements
• Handle Verifications of Deposit/Assets (VODs) in alignment with Credit Union policies and regulatory guidelines.
• Process requests related to collateral removal outside the U.S., ensuring compliance with internal procedures and applicable regulations.
• Maintain strict adherence to security protocols, regulatory requirements, and all mandatory compliance training.

Level I: $19.80 – $24.75 per hour

New hires are typically brought in between the range minimum and maximum based on qualifications, internal equity, and budget.

People Focus
- Level 1 (Core)

Collaborating with Others
- Level 1 (Core)

Continuous Learning
- Level 1(Core)

Attention to Detail
- Level 1 (Job-specific)

Problem Solving
- Level 1 (Job-specific)

Acting with Empathy and Compassion
- Level 1 (Job-specific)

Fostering Communication
- Level 1(Job-specific)

Ensuring Accountability
- Level 1 (Job-specific)

• Medical, Dental and Vision insurance. Available the first of the month following date of hire.
• 401(k) - Traditional or Roth
• Spanish Speaking Incentive
• Paid Time Off
• Eleven paid holidays/year
• Employer-Paid Benefits:
  Employee Assistance Programs (EAP), Short-Term & Long-Term disability
• Other great benefits:
  Wellness Reimbursement Plan, Educational Reimbursement Program and Development Programs.

One year to three years of similar or related experience.

A high school education or GED.

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Check Processing Software (Developing)

Adobe Acrobat (Developing)

Microsoft Office Suite (Developing)

Financial Compliance…