Service Technician Coordinator

HRGO Recruitment are seeking a highly organised and proactive Service Planning & Scheduling Coordinator to join a fast-paced operational team at our client's Head Office. This is a pivotal role at the centre of daily service delivery, ensuring field technicians are where they need to be, when they need to be there, and customers receive a reliable, high-quality experience every time.

If you thrive in a busy environment, love coordinating people and priorities, and have a natural ability to keep operations running smoothly, this role offers a fantastic opportunity to make a real impact.

• Plan, coordinate, and optimise daily and weekly schedules for a team of 10-15 Field Service Technicians.
• Manage site bookings, permits, RAMS, access requirements, and all associated compliance documentation.
• Coordinate new job allocations, new site locations, and customer mobilisations.
• Support regional and installation planning teams, including holiday and sickness cover.
• Ensure all materials, equipment, and resources are ordered, delivered, and ready for use on time.
• Liaise closely with the Customer Experience team to resolve issues, minimise complaints, and ensure timely attendance.
• Maintain accurate operational records, work schedules, and service documentation.
• Respond calmly and decisively to changes, adapting schedules in a fast-moving operational environment.
• Work collaboratively across multiple departments and regions, supporting continuous improvement initiatives.
• Bring forward new ideas to streamline planning processes and enhance service performance.

• Experience in planning, scheduling, or coordinating field-based teams.
• Background in fast-paced operational, service, technical, or FMCG environments.
• Confident handling customer communication, issues, and service recovery.
• Exceptional organisational and time management skills, with the ability to juggle multiple priorities.
• Calm under pressure, solutions-focused, and proactive in approach.
• Strong people coordination skills and a collaborative team mindset.
• Committed to continuous improvement and aligned with company values.
• Comfortable bringing fresh ideas and contributing to better ways of working.