Customer Experience Coordinator

Location: Elsenham, Essex. (must drive due to rural location)

About the Role

We are looking for an organised and customer-focused individual with a minimum of 1 years experience in an office based customer service role, to join our client customer service department as a Customer Experience Coordinator. In this role, you'll be the first point of contact for our clients, ensuring every enquiry is handled efficiently, professionally, and with care. You'll play a key role in maintaining strong relationships with customers, providing timely updates, and helping to deliver a positive service experience from start to finish.

Respond promptly and professionally to service-related enquiries.

Manage and resolve customer queries through effective communication.

Coordinate and maintain regular contact with customers, providing updates on their requests or projects.

Handle customer complaints with empathy and professionalism, ensuring a positive resolution.

Input and maintain accurate data within internal systems.

Collaborate closely with internal teams to ensure seamless service delivery and customer satisfaction.

Excellent communication and interpersonal skills.

Strong attention to detail with good organisational abilities.

Confident using computer systems and data entry tools.

A proactive problem-solver with a customer-first mindset.

Able to work effectively as part of a team and independently.

Hybrid working (1 day from home per week).

Supportive and collaborative team environment.

Opportunity to develop your skills in customer service and coordination.