L3 Apprenticeship – Helpdesk Engineer

Shadowfax Technology t/a Tech Wyse are based near Stansted airport, currently providing IT support services to over two hundred businesses within the M11 corridor. We provide clients with a range of services, including remote support, hardware solutions, telephony, data back-up, cloud and internet services.

We are looking for the next person to join our team, working towards a L3 Information Communication Technician with Solveway.

You will be:

• A motivated individual
• A logical thinker
• Good at communication – both verbal and written
• Ready to learn
• Great at problem solving
• Smart in appearance
• Answer support calls and log as tickets
• Assign available engineers who may work with you on a ticket to grow experience
• Ensure your assigned tickets are meeting SLA’s
• Assist other engineers with their work
• Attend client sites when required
• Update or close all tickets assigned to you at the end of each day
• Complete all apprenticeship coursework
• Attend training as required and develop relevant knowledge, techniques and skills

A full driving license is required.

Benefits of working for Tech Wyse:

• Free parking
• 37.5hr week
• 32 days holiday including bank holidays
• Social events and weekly team lunch provided
• Well stocked kitchen with refreshments and healthy breakfast items and snacks
• In house training and support to achieve Microsoft certification

We pride ourselves in the friendly and supportive environment we provide and believe that investing in the happiness of our staff is the best way of ensuring the helpdesk is productive and clients receive the excellent care they deserve.