Customer Service & Admin Officer

Position: Customer Service & Admin Officer
Customer Service & Admin Officer

EN9 1AF
(Fully Office-Based)

Monday to Friday, 9:00am – 5:00pm

£30,000 per annum

Pin Point Recruitment is currently recruiting for a Customer Service & Admin Officer on behalf of a well-established and growing organisation based in EN9. This is a fully office-based position offering stability, structure, and the opportunity to play a key role within a friendly and supportive team.

This is a varied and hands-on role, combining customer service excellence with significant administrative support to senior management. The successful candidate will be central to both customer satisfaction and the smooth day-to-day running of the office.

As Customer Service & Admin Officer, you will be responsible for handling customer enquiries professionally and efficiently, while also supporting the General Manager with a high volume of administrative duties.

You will take full ownership of customer queries, ensuring they are resolved promptly and to a high standard, while maintaining accurate internal records and supporting operational processes across the business.

Key Responsibilities

* Responding to customer enquiries via email and telephone in a prompt and professional manner

* Providing clear and accurate information regarding orders, deliveries, and product queries

* Taking ownership of customer issues through to resolution

* Liaising with internal teams to resolve enquiries efficiently

* Supporting sales conversions and assisting with client onboarding

* Providing extensive administrative support to the General Manager

* Managing and maintaining accurate customer communication records

* Producing and maintaining spreadsheets for tracking and reporting purposes

* Providing general administrative support to the customer services function

Additional Administrative Duties

* Ordering office supplies

* Liaising with external contractors (e.g. cleaning providers)

* Supporting the Order Processing team and providing holiday cover when required

* Assisting with general operational and administrative tasks as needed

The Ideal Candidate

Minimum 2 years’ experience in an office-based administrative or customer service role

* Excellent spoken and written English

* Highly organised with strong time management skills and attention to detail

* Confident managing a high volume of emails, calls, and administrative tasks

* Calm and professional under pressure

* Comfortable working in a fast-paced environment with competing priorities

* Able to work independently and proactively

* Strong spreadsheet skills (Excel or similar)

* Polite, professional, and customer-focused

* Reliable, dependable, and solutions-oriented

Desirable (but not essential):

* Knowledge of Health & Safety requirements or ISO standards

* Experience working with energy contracts

* Experience liaising with insurance companies

What’s on Offer

£30,000 per annum

Monday to Friday working hours (9am–5pm)

Fully office-based role

Friendly and supportive team environment

Casual dress code

Free on-site parking

Stocked fridge

One-hour lunch break

Opportunity to gain exposure across multiple areas of a growing business

This is an excellent opportunity for someone who enjoys helping customers, organising processes, and being an integral part of a growing organisation