Contract Administrator

Job in Essex, Essex County, England, UK

Listing for: Invictus Group

Full Time position
Listed on 2026-07-31

Job specializations:

Administrative/Clerical
Office Administrator/ Coordinator, Data Entry, Virtual Assistant/ Remote Admin, Admin Assistant

Salary/Wage Range or Industry Benchmark: 21000 - 30000 GBP Yearly GBP 21000.00 30000.00 YEAR

Support the Contract Managers in implementing new processes and service delivery through the Helpdesk team
Organise internal phone system amongst the team.
Allocate Engineers appointments for your assigned sites.
Monitoring of shared Helpdesk Mailbox and ensure team are reacting to emails quickly and efficiently.
Joint first response to answer all incoming calls within 4 rings.
To try and resolve queries before passing on to others.
If a call needs to be forwarded, ensure correct names and line of business is established prior to passing on the call.
Joint response to answer all deliveries.
Check against purchase order and mark up parcel with job number and site and update IBMS and relevant paperwork.
Respond to all clients call outs and emails to comply with 4-hour response time needs.
Process all correspondence/certificates to Clients etc.
Scan all relevant documentation and assign to correct section in IBMS.
Process all quotes and send to Client as required after Managers approval.
Raise purchase orders for materials/services required from accepted quote and attach Supplier's copy of quote to pink copy of purchase order.
Update Sub-Contractor Contract Form.
Set up New PPM Contracts/Manuals.
Contract Renewals up to Managers Approval.
File all paperwork once processed.
Organise engineers' daily schedule/diary.
Process all weekly engineers Service Sheets and update IBMS.
Following up Clients for outstanding quotes and logging when completed.
Process a weekly report from IBMS on engineers completed jobs and prepare up to invoicing stage.
Obtain order numbers from Clients and prepare paperwork and pass to Finance ready for invoicing

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