Administrator - Band 4

Administrator post within the Essex All Age Continuing Care team at NHS Essex Integrated Care Board, offered on permanent or fixed-term and secondment terms. The role gives administrative support to continuing healthcare clinical teams, covering diary management, assessments and meetings, minutes, correspondence and the contract and funding records for care packages. It is a fast-paced role with hybrid working, two office days a week, and includes supervising junior staff.

The organisation cannot offer visa sponsorship.

• Provide a timely, comprehensive administrative service to the AACC teams, working to deadlines
• Keep accurate case records, follow agreed processes and protect data integrity
• Ensure every care package has contract, service specification, funding, invoicing and contract monitoring arrangements in place
• Manage diaries and book assessments and meetings
• Capture accurate minutes, actions and decisions from meetings and events
• Correspond with service providers and service users and produce documentation
• Support projects, including project plans, governance, risk management and reporting
• Support reporting using data and insight, including performance, financial and quality reporting
• Support policy and service developments and compliance with ICB policies
• Support administration for the procurement of relevant services
• Manage competing priorities and own workload, seeking guidance and escalating issues
• Support colleagues with administrative tasks and cover arrangements, and information asset management for the team

• Diploma-level qualification or equivalent experience in a relevant administrative role

• Fast-paced administration or secretarial role, including implementing administrative systems
• Managing complex and confidential information
• Supporting development and delivery of projects
• Supporting projects that require collective decision-making
• Working across teams and organisations on projects

• Good understanding of ICB corporate governance and the decision-making route
• Presenting information clearly to support decision making
• Using proven project management tools
• Influencing and challenging appropriately, escalating when necessary
• Good written and verbal communication skills
• Using Microsoft Word, PowerPoint and Excel, and case systems such as Broadcare and Systm1

• Providing supervision for junior staff
• Acting as a positive, compassionate and inclusive team member
• Understanding of evaluation and audit to support improvement
• Personal commitment to the NHS 10-year plan values, the NHS People Plan and the Nolan Principles

• Evidence of continuing professional development

• Opportunities for development and career progression
• Hybrid working model with two office-based days