Workshop Controller

Our client, a reputable dealership in Romford, Essex, is seeking a highly skilled Workshop Controller to join their team. This is an excellent opportunity for an experienced automotive professional to lead the workshop team, optimise operational performance, and deliver exceptional customer service. The role of Workshop Controller offers competitive remuneration and a comprehensive benefits package, ideal for those committed to career progression within the motor trade.

• Up to £50,000 OTE, with a basic salary of £37,000
• Opportunity to access up to two company-branded vehicles, including insurance, servicing, breakdown, and tyre cover
• Employee discounts on new cars and aftersales services such as MOT, tyres, and repairs
• Generous pension scheme with up to 7% employer contributions
• 22 days annual leave, increasing to 26 days with service, plus bank holidays
• Private medical insurance
• Access to Reward Gateway benefits platform
• Family-friendly policies covering maternity, paternity, and adoption leave
• Employee Assistance Programme providing counselling and support
• Occupational health services promoting staff wellbeing
• Ongoing training and development programmes
• Participation in Shared Incentive Plan

• Lead and manage the workshop technician team to maximise productivity, first-time fix rates, and sold hours
• Oversee customer-facing staff to enhance sales opportunities while maintaining high customer service standards
• Implement and utilise digital systems and processes aligned with the dealership’s digitalisation strategy
• Develop and mentor team members to support their skills, knowledge, and career growth
• Optimise operational processes within the customer journey, including Vehicle Health Checks
• Ensure compliance with DVSA MOT regulations, health and safety standards, and group financial procedures
• Contribute to the overall dealership goals through positive departmental influence

• Proven experience as a Workshop Controller or within a similar supervisory role in the automotive sector
• Strong leadership and team management capabilities
• Excellent customer service and communication skills
• Sound knowledge of workshop operations and digital systems
• Ability to motivate a team and achieve targets
• Full UK driving licence

If you are a motivated Workshop Controller looking to advance your career within a dynamic dealership environment, we invite you to explore this opportunity further.