Supply Chain Planning Assistant

Job Title: Supply Chain Planning Assistant

Reports to: Supply Chain Manager

Hours per week: 37.5, Monday - Friday

At Ironmongery Direct, we've been a trusted name in architectural ironmongery for over 50 years. What started as a traditional ironmongery shop has since grown into the UK's leading direct supplier, delivering thousands of parcels each week. With a vast range of over 18,000 high-quality products available for next-day delivery, we're the reliable choice for tradespeople who value efficiency, expert advice, and top-tier service.

If you're looking to be part of a dynamic, growing company that's built on a foundation of trust and excellence, we'd love to hear from you.

We're proud to be recognised as one of the UK's Best Workplaces in Retail, Hospitality & Leisure 2025 by Great Place to Work , a reflection of the positive feedback from our own people and our commitment to creating an exceptional employee experience.

The supply chain assistant will assist the supply chain team to ensure the optimum product availability to meet the sales demands. They will support the Category Management team to build strong supplier relationships to help grow the business. Ensure accurate process, lead times and supplier performance levels are to agreed KPI's and are in line with Supplier Trade Agreements. Building relationships between the internal teams is key to ensure a complete overview and responsibility of stock

• Take ownership for ordering stock from portfolio of suppliers to ensure a consistently high level of stock availability for customers
• Manage the supplier relationships with direct communication via the phone, online conferencing and email
• Work with the Planning Manager to monitor and analyse sales and data to optimise stock levels and avoid over stock
• Management of invoice queries and purchase orders to agreed KPI's
• Communicate with the Category Management team on stock and supplier issues
• Work closely with the DC team to reduce delivery quires and non-conformances
• Support the wider business strategy on stock

• Well-organised individual with a flexible approach to work
• Self-motivated and enthusiastic, capable of prioritising multiple tasks set
• Able to work on own their initiative and as an effective team worker
• Skilled in Microsoft Office applications:
  Word, Excel, Outlook
• Excellent verbal and written communication skills

• Proven organisational and analytical skills with a strong attention to detail
• Previous purchasing and SAP experience

• 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year

• Subsidised Private Healthcare for employees and their families

• Enhanced family leave benefits

• Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service.

• PERKS - a rewards platform offering hundreds of deals and discounts from the brands you know and love, helping your salary stretch a little further

• Discretionary annual company performance bonus
• Regular WOW awards for those that go above and beyond
• Staff suggestion scheme with associated rewards
• Staff discount on our products
• Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions
• Two paid volunteer days per year
• 500 refer a friend incentive scheme
• We believe in recognising great work, investing in personal growth, and supporting wellbeing.

Please note this job description does not claim to be exhaustive in the duties it defines, and it may to some extent change from time to time. This document will be reviewed during the annual appraisal process and any changes where appropriate will be made formally via the HR Department.