Customer facing coordinator

Customer Facing Co-ordinator

Loughton, Essex

10-Month Fixed Term Contract
28,000 per annum

We are currently recruiting for an experienced Customer Facing Co-ordinator (Voids & Planned) to join a well-established organisation based in Loughton, Essex, on a 10-month fixed term contract.

This is an excellent opportunity for a proactive and organised individual with experience in maintenance planning, social housing, and customer-focused service delivery.

The successful candidate will proactively engage with colleagues, contractors, and stakeholders to co-ordinate and plan the refurbishment of vacant and occupied properties, ensuring works are delivered within required timescales and budget.

You will act as a key point of contact for clients and customers, providing clear communication regarding progress, delays, and completion schedules while maintaining a strong focus on service excellence.

• Use dynamic scheduling systems (e.g., Total Mobile - Connect) to plan and schedule works with in-house operatives and partner contractors.
• Work collaboratively with stakeholders to return properties on time and within budget.
• Act as the main point of contact for clients, providing high-level communication throughout the works process.
• Coordinate with the supply chain to ensure materials are ordered and available in a timely manner.
• Work closely with Maintenance Supervisors and Working Supervisors to ensure quality and specification standards are met.
• Liaise with customers regarding planned works and provide aftercare support for defect reporting.
• Manage the process of debt clearance through energy utility providers.
• Identify and implement efficiencies within the refurbishment process.
• Represent the organisation professionally in meetings and forums.
• Support administration duties and provide phone cover when required.
• Contribute to cost reduction initiatives and service improvement projects.
• Ensure policies, governance standards, safeguarding, risk management, and equality principles are upheld at all times.
• Participate in projects to enhance service delivery for the community and partners.

• Strong understanding of general maintenance and trade-based planning.
• Knowledge of social housing voids and planned maintenance processes.
• Excellent communication and interpersonal skills with a strong customer focus.
• Ability to prioritise void works to meet tight return deadlines and minimise rental loss.
• Professional and effective approach in all interactions.
• Strong organisational skills with the ability to manage conflicting priorities.
• Proficient in ICT systems, including MS Office (particularly Excel).
• Ability to work collaboratively with colleagues, contractors, and clients.
• Experience using dynamic scheduling systems such as Connect or DRS.
• Strong problem-solving skills and ability to overcome operational challenges.

• Relevant qualification or equivalent working experience.
• Previous experience in a maintenance-related environment, including planning and scheduling works.
• Experience with in social housing voids or planned maintenance is highly desirable.
• Experience working with clients, contractors, and in-house maintenance teams, building strong professional relationships.

• 28,000 per annum
• Performance-related bonus of up to 15% of salary
• 7% pension contribution
• Life insurance cover (4x annual salary)
• 25 days annual leave plus bank holidays