Precision Farming Support Assistant

We are looking for an efficient and enthusiastic Precision Farming Support Assistant to join our well-established Precision Farming team at Head Office, based in Maldon, Essex.

Role Purpose:

Reporting directly to the Precision Farming Manager, you will be responsible for providing telematics and Precision Farming support to our customers.

Key Responsibilities:

• Provide telematics and Precision Farming support to customers from the Ulting Sales Office, including responding to customer enquiries via the help line.
• Install, set up and maintain customer telematics accounts, ensuring information is recorded accurately and kept up to date.
• Manage subscriptions and activations for correction signals and telematics, providing clear advice and guidance where required.
• Support customers with system training, helping them to get the best from their telematics and Precision Farming equipment.
• Use initiative to troubleshoot issues, liaise with colleagues and escalate matters where appropriate.

What We’re Looking For:

• Good knowledge of GPS operating systems, the precision farming market and agricultural practices is desirable, although related skills would be considered.
• Previous experience of working within an agriculture-related field is desirable.
• Strong communication skills with a professional telephone manner and confidence in dealing with people at all levels.
• Discreet and trustworthy when handling confidential information.
• Excellent organisational skills with the ability to multitask and adapt in a fast-paced environment.
• Exceptional accuracy and attention to detail across written communication and numerical data.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Self-motivated, approachable and a team player, with the ability to work independently and use initiative.
• Well-presented and detail-oriented.
• Full driving licence.

Additional Information

Start Date:

Immediate, but subject to successful candidates notice period

Location:

Head Office, Ulting, Essex CM9 6QH

Hours:

42.5 hours per week, 8am to 5.30pm Monday to Friday (1-hour unpaid lunch break) –

Additional hours as required which may include weekends as per rota especially during peak

periods e.g. Harvest’

Contract:

Permanent, Full time, Salaried

Salary: £Competitive, dependent upon experience

Rewards:
We are offering a competitive salary, as well as 32-days holiday (inc bank holidays), workplace pension, life assurance (2 x salary), country store staff discount, car tyre discount, company sick pay scheme, flu jabs and employee referral scheme.