Business Rates Officer

Business Rates Officer – Basildon – £31 ph – Full Time Contract – Hybrid working (1 day in the office)

• Organise and plan workloads, monitoring performance of the Business Rates officers by proportionate quality testing and implementing remedial action where necessary.
• Monitoring performance of the Visiting Officers by proportionate quality testing and implementing remedial action where necessary.
• Management and development of staff in line with corporate guidelines and procedures, including regular 121’s and staff meetings, identifying training needs and performance management of staff.
• Maintain a high level of knowledge in all aspects of Business Rates including case law, legislation, system and national developments.
• Oversee the day-to-day operation of the Business Rates billing, collection and recovery process, whilst seeking to promote efficiency and continuous improvement
• To have an in depth technical knowledge of Business Rates and respond directly to enquiries from rate payers and their representatives
• To have continuous regard for maximising the Business Rates tax base, growth and income collection, and minimise loss through avoidance and delay.
• To administer all Business Rates grants, exemptions, discounts and reliefs in line with the Council’s policies.
• Manage the Business Improvement District (BID) levy collection processes ensuring they are carried out efficiently.
• Liaise with the Revenues & Enforcement Manager and the BID managers regarding levy rules, billing cycles and updates to the rating list.