Customer Service Representative

Proper Recruitment are working with a growing Mortgage broker who are looking for an enthusiastic and customer-focused Customer Coordinator to join their expanding team.

This is a predominantly telephone-based role, ideal for someone who enjoys building relationships, delivering exceptional customer service and supporting clients throughout their mortgage journey. You’ll work closely with Mortgage & Protection Advisors, managing appointments, progressing enquiries and ensuring every customer receives a first-class experience.

• Manage customer relationships from enquiry through to completion
• Handle inbound and outbound customer calls
• Book and manage advisor appointments
• Support clients throughout the mortgage process
• Build strong customer relationships and identify opportunities
• Maintain accurate records using CRM systems

• Excellent telephone manner and communication skills
• Previous customer service experience (mortgage or insurance knowledge beneficial)
• Strong organisational skills with the ability to multitask
• IT literate with experience using Microsoft Office
• Career progression opportunities
• Performance-based salary reviews
• Pension
• Company Events