Front Door officer

Location:

Braintree Essex | 6-month temporary contract | Full Time

Rate: £25-£28 per hour umbrella, depending on experience

Working: 4 days office-based, 1 day remote

Closing Date: 16th October 2026

• Handling telephone, email and reception enquiries.
• Completing initial housing triage and screening.
• Identifying and escalating urgent or complex cases.
• Supporting homelessness prevention and Temporary Accommodation processes.
• Maintaining accurate case records and processing documentation.
• Working with Housing Options, Social Care and external partners.
• Providing a calm, empathetic and professional service to residents in crisis.

• Strong telephone handling and customer service skills.
• Excellent written and verbal communication skills.
• Ability to handle challenging conversations professionally and empathetically.
• Strong organisational skills and attention to detail.
• Accurate record-keeping and note-taking skills.
• Ability to assess information quickly and make sound initial judgements.
• Experience managing digital records, scanning and indexing documents.
• Ability to work effectively in a fast-paced, high-pressure environment.

Desirable experience in housing, homelessness, local authority or customer service environments.

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.