After-Sales Care Coordinator | Eligible

Cheshunt
Up to £35k plus bonus

We are working with a growing SME residential developer that specialises in delivering high-quality, sustainable zero bills homes.
Due to continued growth, they are looking to appoint a Customer Care Coordinator to join the team covering sites in Essex and Hertfordshire. This is an excellent opportunity to join a forward-thinking developer with a strong focus on sustainability, innovation and quality.

As Customer Care Coordinator, you ll be the first point of contact for our homeowners after completion, coordinating the resolution of any issues or defects in a timely, courteous, and professional manner. You'll work closely with our site teams, subcontractors, and internal departments to ensure our after-sales service is smooth, efficient, and exceeds expectations.

• Log, track, and manage customer care queries and defects via CRM systems
• Liaise with homeowners, contractors, and internal teams to schedule and follow up on works
• Provide timely updates to customers and maintain clear, professional communication
• Ensure all remedial works are carried out within agreed time frames
• Support the Customer Care Manager with reports, documentation, and homeowner feedback
• Maintain accurate records and help drive continuous improvement in service delivery

The salary will be dependent on the level of exposure to the residential industry. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits including bonus.

• Previous experience in a customer care or coordination role with a developer
• Strong organisational and administrative skills
• Excellent written and verbal communication
• Empathetic, professional, and solutions-focused approach
• Ability to juggle multiple tasks and remain calm under pressure
• IT literate with experience using CRM systems or similar