Client Service Manager

Job Description

A fantastic opportunity has arisen for an experienced Client Service Manager within a leading independent provider of commercial finance.

The successful candidate will be responsible for the management of a portfolio of clients, ensuring exceptional customer service, whilst effectively identifying and managing risk to prevent loss of income.

• Manage a designated portfolio of clients.
• Maintain a full working knowledge of all clients.
• Ensure excellent levels of service are delivered so client satisfaction levels remain high.
• Ensure no client terminates on the grounds of poor service.
• Minimise third party complaints.
• Be the clients first point of contact for any payment requests, queries and ledger updates.
• Monitor and process client payments through the operating system within your agreed personal mandate level.
• Supply cover for the Credit Control team during staff absences.

• Excellent attention to detail.
• Excellent communications skills, both written and verbal.
• Ability to build and maintain strong working relationships, both internally and externally.
• Microsoft Office (Outlook, Word, Excel).
• Administration, planning and organising skills with good time management.
• Prior experience in invoice finance would be beneficial, but is not essential.

In return the successful candidate will be rewarded with a competitive basic salary, plus bonus and a range of additional benefits.