Service Desk Analyst x2 - Healthcare

SERVICE DESK ANALYST x2 - HEALTH CARE - ESSEX

Leading UK health services provider, currently expanding at pace with a reputation for innovation and excellence and a strong values culture. They urgently require x2 talented Service Desk Analysts to help them provide 1st class service in supporting their extensive user base (cx15,000 users across x250 sites).

• Ensure that all customers are provided with the level of help they require.
• Monitor trends on the Service Desk and provide support to those areas most needed.
• Act as an escalation of operational issues that arise from the IT Service Desk.
• Take ownership of Major Incident communications, acting as the Major Incident Manager.
• Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service.
• Manage the IT Service Desk Rota system and Holiday request calendar.
• Conduct regular calls/meetings with IT Service Desk personnel.
• Line Manage Service Desk Analysts, carrying out monthly 1to1s and twice annual Appraisals.
• Induct, train and mentor new IT Service Desk Analysts.
• Assist and support the IT Service Desk Manager with process Implementation and continual service improvement.
• Provide weekly and monthly statistical reporting information.
• The main shift is 8:30am-5pm.

Immediate starter.

Salary: £28k-30k+.

Location:

Essex - Hybrid x3 Days in office.