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IT Service Delivery Lead: Talent, Elevate ITSM

Job in Essex, Essex County, England, UK
Listing for: KINETECH RECRUITMENT LTD
Full Time position
Listed on 2026-07-21
Job specializations:
  • IT/Tech
    IT Project Manager
Salary/Wage Range or Industry Benchmark: 55000 - 65000 GBP Yearly GBP 55000.00 65000.00 YEAR
Job Description & How to Apply Below
Position: IT Service Delivery Lead: Grow Talent, Elevate ITSM

KINETECH RECRUITMENT LTD is seeking an IT Service Delivery Manager to lead the Service Desk, drive ITSM improvements and champion modern ITSM practices. The role focuses on people leadership and cross-functional collaboration to deliver a high-quality customer experience.

You will oversee a Service Desk team, developing talent, refining processes, and leveraging automation and AI-enabled capabilities to improve efficiency and service outcomes.

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