IT Support Assistant

IT Business Support Officer

Location: Dagenham, Essex
Contract: Temporary Assignment (3 Months Initially, with Potential Extension)
Pay Rate: 17.00 per hour

We are currently recruiting for an IT Business Support Officer to join a busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems.

As an IT Business Support Officer, you will support the ICT team with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation.

Key duties will include:

• Providing first line ICT support to internal users.
• Assisting with troubleshooting and resolving hardware, software, system and user-related issues.
• Supporting the management and maintenance of business systems and applications.
• Assisting with data management, reporting and system administration tasks.
• Logging, tracking and updating support tickets to ensure timely resolution.
• Working closely with colleagues to achieve ICT service delivery objectives and implementation targets.
• Assisting with system upgrades, testing and new technology rollouts.
• Promoting best practices and helping users maximise the use of ICT systems.

The successful candidate will have a strong interest in technology and a proactive approach to learning new systems and applications. You will be comfortable supporting users at all levels and delivering a high standard of customer service.

You will ideally have:

• Previous experience in an IT support, ICT support, service desk or business support environment.
• Good understanding of IT systems, applications and troubleshooting processes.
• Strong organisational and problem-solving skills.
• Excellent verbal and written communication skills.
• The ability to build positive working relationships with stakeholders at all levels.
• A customer-focused approach with the ability to manage multiple priorities.
• A keen interest in technology and keeping up to date with industry developments.
• Proficiency in Microsoft Office applications and common business systems.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)