Client Services Director

Job Title: Client Services Director

Location: Essex, Feering CO5

Salary: £55,000 - £60,000 (DOE)

Shifts: 9:00am 5:30pm, Monday to Friday (three days in office)

Occasional early starts, late finishes, and client travel may be required

As Client Services Director, this role leads and develops the Client Services team (consisting of Account Managers and Account Executives) to deliver exceptional service and build strong, long‑lasting client relationships. The position works closely with senior stakeholders to ensure high‑quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities.

This role plays a key part in driving team performance, nurturing talent, and ensuring clients receive a consistently outstanding experience.

• Generous Holidays starting from 33 days per annum
• Birthday leave (post‑probation)
• Tax Free EOT Bonus
• Group Life Assurance
• Social events organised by our Social Committee
• Optional private medical insurance after 1 year
• Long service awards every 5 years
• Employee of the Quarter programme
• Free tea, coffee, snacks, kitchen facilities, and breakout spaces
• Beer Fridge Fridays
• Referral programme
• Pirkx benefits from day one
• Auto‑enrolment pension (3% employer contribution after 3 months)

• Lead, inspire, and develop the Client Services team to deliver outstanding customer service
• Build and maintain strong senior‑level client relationships and key accounts
• Oversee delivery of high‑quality work that meets client briefs, budgets, and timelines
• Drive best practice across client servicing and continuously improve processes
• Identify and support new business opportunities and account growth
• Own financial targets and motivate the team to achieve performance goals

• Proven experience in a senior client services or account leadership role within an agency environment
• Strong track record of managing and developing high‑performing teams
• Experience managing key client relationships and multiple stakeholder groups
• Commercially minded with the ability to spot and convert new business opportunities
• Excellent communication, presentation, and relationship‑building skills
• Highly organised with the ability to thrive in a fast‑paced, deadline‑driven environment