Essex TEC Service Centre Manager - position TEC EastAnglia CM

At Livity Life, we’re leading the Technology Enabled Care (TEC) revolution. Using the most innovative technology and cutting-edge digital tools. We deliver a transformational service that challenges norms and delivers the very best care experience.

Job Summary

Responsible for the Management of the Operational Performance, Contract Delivery and P&Lfor the Service

Centre. To support, lead and manage all staff within the service centre. To respond effectively to the requirements of the Commissioners and

ensure that at all times, business conducted within the organisation is of the highest ethical and professional standards. To drive efficiencies across the service centre in term of sales,costsand contract delivery.

Main Duties and Responsibilities

Health and Safety
–Embed a safety led culture, ensuring that safety of colleagues and service users is the key priority for the Service Centre. Ensure that safety incidents and near misses are always reported and resolved with agreed timelines.

Set up the Health and Safety working group.

Leading the team
– coach, motivate and monitoring both the performance of the individual and team through ensuring regular 1-1, team meeting, training and development opportunities and succession planning.

Setting clear performance targets for all departments and addressing individual development needs.

Managing the team resourcing
- Undertake all aspects of the recruitment andselectionofcolleaguesworking in conjunction with the HR Department.

Regularly reviewing and planning the correct resourcing levelstodeliverdaily KPIs, ensuring all department,Company procedures and policies are followed at all times.

Conducting performance reviews and appraisals,monitoring and managingcolleagueperformance

Key performance indicators
Manage the key performance indicators(KPIs) inline with contract requirements.

Implementcorrectiveaction plans to address any required improvements toservicewhere KPIs are falling short of target.

Management of KPIs totargets shall be reviewed within assessment and should be viewed as theminimumrequirement only.

Workforce monitoring
Conduct site visits on an ad hoc basis to ensure the quality of delivery and customer service istostandard and to provide feedback and coaching as appropriate.

Monitor both IB and OB calls toensurecall handling standards maintained.

Complete periodic quality checks on all aspects of work.

Stock Control
– Responsible for ensuring stock is correctly issued,receivedandmaintained. Responsible for stock checks,adjustments and any variances.

Guaranteeallrelevant Supplier Serial Numbers are entered onto the relevant systems to enable tracking of individual items.

Ensure stock isscanned to the correct status at all timesfor audit purposes.

Decontamination -Responsible for ensuring decontamination is done in line with MHRA guidelines.

Ensure that items are correctly quarantined,cleaned and re-packaged. Ensure paperwork is correctly documented, logged and filed creating a clear audit trail. Responsible for organising the transportation of any Items being cleaned at other sites and the safe return.

Daily Van Runs
– Responsible for scheduling all van routesfor technicians/ engineers and communicating with them accordingly.

Ensuring efficient optimisation of routesto reduce travel time and excess mileage.

Use of Telematicstosupport productivity and efficiency gains.

Management of Orders
–Run daily reports ensuring thatthere areno outstanding open orders.

Ensure that all jobs arecloseddowncorrectly from the previous dayand all ordersare appropriately reason coded. Review and prioritise any open orders for action.

Servicing –Book and Schedule all servicing jobs for the engineer. Ensure that these are carried out within time and in line with specific guidelines (PAT & LOLER)

Repair…