Technical Internal Sales Executive

Technical Internal Sales Executive

Location:

South Woodham Ferrers, Essex
Job Type: Full-time, Permanent

Hours:

Monday to Friday, 9:00am - 5:30pm
Working Arrangement:
Office-based (5 days per week)

About the Role

We're delighted to be working on an exciting opportunity for an enthusiastic and proactive Internal Sales Executive to join a well-established and growing business within the electrical products sector.

This is an excellent opportunity for someone who enjoys building customer relationships, providing technical sales support and identifying new business opportunities. Working closely with the wider sales and technical teams, you'll play a key role in delivering outstanding customer service while helping to drive business growth.

Key Responsibilities

• Respond to customer enquiries via telephone, email and online channels.
• Prepare, issue and follow up quotations to maximise sales opportunities.
• Identify opportunities to upsell and cross-sell products and solutions.
• Build relationships with existing customers while proactively developing new business opportunities.
• Support external sales colleagues by qualifying leads and identifying project opportunities.
• Maintain an active sales pipeline and update CRM records accurately.
• Work towards agreed sales and margin targets.

Technical Sales Support

• Develop a strong understanding of the company's products and applications.
• Provide customers with product recommendations and technical advice.
• Assist customers in selecting appropriate solutions for their requirements.
• Supply technical documentation, specifications and product information.
• Liaise with technical specialists where additional support is required.
• Deliver a professional, solution-focused service throughout the customer journey.

Customer Relationship Management

• Maintain accurate records of customer interactions, quotations and opportunities.
• Build long-term customer relationships through excellent communication and service.
• Ensure enquiries and quotations are followed through to completion.
• Help maintain high levels of customer satisfaction and retention.

About You

Previous experience in sales, customer service or technical support is a must, and you will have excellent communication and telephone skills. You will also possess strong commercial awareness with a customer-focused approach as well as solid familiarity with Microsoft Office and CRM systems.

Any experience within the electrical or industrial products sector would be a plus, and any experience preparing technical quotations and specifications would be advantageous.