Aftersales Advisor at WLMG Upminster

Benefits 22 Days Paid Holiday + Bank Holidays, Group Pension

Salary Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus

At WLMG, we aren’t just keeping pace—we’re setting it. As our group continues to grow, we are looking for a high-performing, customer-focused Aftersales Advisor to join our newest location in Upminster, Essex.

If you have a proven track record in a dealership service department, excel at building customer trust, and know how to drive workshop efficiency and upsell opportunities, this is your chance to thrive in a growing automotive group.

As an Experienced Aftersales Advisor, you’ll be a core driver of our customer experience and workshop productivity. You will manage customer journeys seamlessly from booking to vehicle handover, ensuring complete transparency, high satisfaction, and strong commercial results.

• Customer Reception &Communication: Welcome service and repair customers professionally, listen to their requirements, and serve astheir trusted point of contact throughout the day.
• Job Card & Workshop Management: Prepare accurate job cards, schedule workshop loading effectively, and liaise closely with workshop control and technicians.
• Work Authorisation &Upselling: Explain diagnostic outputs and Electronic Vehicle Health Checks (eVHC) clearly to customers, securing authorisations for necessary repair work.
• Invoicing & Warranty Processing: Process accurate final invoices, manage service plans, and oversee routine manufacturer warranty claims and paperwork correctly.
• Customer Retention: Deliver an exceptional level of customer service to maintain high CSI (Customer Satisfaction Index) scores andfoster long-term customer loyalty.

• Proven Experience: Solid experience working as a Service/Aftersales Advisor within a franchised motor dealership or busy vehicle service centre.
• DMS Knowledge: Hands-on experience with dealership management systems (e.g., Keyloop / Drive / Autoline) and Electronic Vehicle Health Check (eVHC) platforms.
• Commercial Acumen: A track record of achieving upsell targets (VHC conversion, service plans, accessories) while maintaining customer trust and integrity.
• Outstanding Communication: Excellent interpersonal and negotiation skills, both face-to-face and over the phone.
• Driving Licence: A full UK driving licence is required.

Earnings: Competitive Basic Salary (Dependent on Experience) + OTE / Uncapped Bonus
Benefits: 22 Days Paid Holiday + Bank Holidays, Group Pension
Schedule: Full-time, Monday to Friday (with occasional Saturday for administrative work as required)