Sales Executive

Pay:
Up to £32,000.00 per year plus bonus / commisions

Reporting To:
Branch Manager

Location:

Basildon branch

Our clients are one of the UK's leading suppliers of ventilation products, specialising in the supply and distribution of fans, ducting and associated HVAC products.

Our continued growth has been built on delivering exceptional customer service, developing strong relationships and employing people who share our commitment to doing things properly.

Every employee contributes to our success and plays an important role in maintaining the high standards our customers have come to expect.

The purpose of this role is to provide an exceptional level of customer service by supporting customers throughout the sales process, ensuring enquiries, quotations and orders are handled professionally, accurately and efficiently.

Working closely with customers, suppliers and colleagues, the Internal Sales Executive contributes to the overall success of the branch by delivering the standards expected.

The responsibilities below represent the principal duties of the role and are not intended to be exhaustive.

• Respond promptly and professionally to telephone and email enquiries.
• Develop trusted relationships with customers to encourage repeat business and long-term relationships.
• Fully understand customer requirements and recommend suitable products that best meet their needs
• Deliver an exceptional customer experience throughout the sales process.
• Ensure customers are kept informed of progress and delivery times.

• Prepare accurate quotations.
• Process customer sales orders efficiently and accurately.
• Raise purchase orders with suppliers.
• Monitor orders through to completion.
• Maintain accurate customer records and documentation.

• Liaise with suppliers regarding pricing, stock availability and deliveries.
• Resolve supplier queries promptly and professionally.
• Build positive working relationships with suppliers.

• Support the day-to-day operation of the branch.
• Work collaboratively with colleagues.
• Maintain high standards of organisation and housekeeping.
• Contribute positively towards branch performance.

• Proactively following up quotations to maximise quote conversion.
• Recording customer feedback.
• Contacting new account customers.
• Supporting dormant account development.
• Identifying opportunities to increase customer spend by understanding customer projects and future requirements.
• Assisting with key account development.
• Supporting branch sales initiatives.
• As the business continues to grow, responsibilities may evolve to reflect operational requirements, individual strengths and career development opportunities.

• Excellent communication skills.
• Professional telephone manner.
• Strong organisational skills.
• Working accurately within a fast- paced environment whilst managing multiple priorities
• Good IT skills.
• Customer-focused approach.
• Positive attitude and willingness to learn.

• Experience with in the HVAC industry.
• Internal sales or trade counter experience.
• Construction or merchanting experience.
• Experience using order processing or ERP systems.
• Full training will be provided to candidates who demonstrate the right attitude, commitment and willingness to learn.

• Be enthusiastic and reliable.
• Demonstrate professionalism at all times.
• Take pride in delivering excellent customer service.
• Work effectively as part of a team.
• Take ownership of your responsibilities.
• Be willing to learn and continually develop.
• Maintain high standards of accuracy and attention to detail.
• Demonstrate honesty, integrity and accountability.

• Deliver outstanding customer service.
• Work accurately and efficiently.
• Communicate professionally with customers, suppliers and colleagues.
• Take ownership of your responsibilities.
• Support your colleagues and contribute positively to the branch.
• Follow Company procedures and policies.
• Demonstrate a positive attitude and strong work ethic

Every employee has a responsibility to…