Recovery Officer

Income Recovery Officer

Location:
Hornchurch, Essex (Hybrid - 1 day office / 4 days WFH)
Hourly Rate: 19 per hour PAYE or 24.74 per hour Umbrella
Duration: 3-month contract (with scope for extension thereafter)

We're currently supporting our public sector client in recruiting an experienced Income Recovery Officer to join their busy Housing Team.

This is a fantastic opportunity to play a key role in maximising rental income, reducing arrears, and supporting tenants in sustaining their tenancies within a supportive and forward-thinking local authority.

With a flexible hybrid model (just 1 day per week in the office), this role offers a great balance of autonomy and collaboration.

As an Income Recovery Officer, you will be responsible for managing a caseload of rent accounts and taking appropriate action to recover outstanding debt, including legal action where required.

You will act as a key point of contact between tenants, the Council, and external partners, helping to deliver a professional, efficient, and customer-focused income recovery service.

• Manage rent arrears cases from early intervention through to legal action
• Maximise rent collection and minimise arrears across housing stock
• Prepare legal documentation and attend court hearings as required
• Conduct tenant interviews, correspondence, and home visits
• Provide advice and support to tenants to help sustain tenancies
• Refer vulnerable tenants to relevant support services (e.g. welfare, debt advice)
• Work closely with internal teams (e.g. Housing, ASB, Benefits) to deliver joined‑up solutions
• Monitor accounts, analyse arrears trends, and take appropriate action
• Maintain accurate records and case management systems
• Contribute to continuous improvement within the Income Recovery Team

We're looking for someone who can confidently manage a challenging caseload while maintaining a customer-focused and empathetic approach.

• Proven experience in rent income management or housing income recovery
• Strong background in debt recovery, including legal processes and court attendance
• Experience managing complex casework
• Confident dealing directly with the public

• Good understanding of:
  • Rent arrears recovery processes
  • Legal notices and court procedures
  • Landlord & tenant law (ideally within a local authority setting)
• Knowledge of welfare benefits, debt advice, or tenancy sustainment (desirable)
• Strong communication and negotiation skills
• Excellent organisational skills and ability to manage your own workload
• Competent with IT systems and databases

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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