Bilingual Customer Service Representative

About the Role

Join Florida One Insurance as a full‑time Bilingual Customer Service Representative. In this onsite role you will engage directly with customers, solving insurance‑related problems and ensuring a positive experience. Your bilingual abilities (English/Spanish) allow you to connect with a diverse client base. The position offers a competitive salary range of $42,600 to $92,000 annually, plus benefits such as medical, dental, vision, life insurance, and paid time off.

• Check emails and voicemails each morning before assisting clients.
• Field inbound calls and welcome walk‑in customers.
• Address inquiries about policies, process changes, and manage claims in both English and Spanish.
• Collaborate with agents to provide exceptional service.
• Ensure every client feels informed, supported, and valued.
• Adapt to a fast‑paced environment, demonstrating strong communication and empathy.

• Strong communication skills in English and Spanish.
• Empathy and compassion toward clients in stressful situations.
• Strong problem‑solving and critical‑thinking abilities.
• Excellent interpersonal skills and a customer‑centric mindset.
• Flexibility and adaptability in a dynamic environment.

• Competitive Salary ($42,600–$92,000 annually)
• Medical, Dental, Vision, and Life Insurance
• Paid Time Off
• Opportunities for career growth and a supportive team culture.

• Entry level

• Full‑time