Dental Office Assistant

Join to apply for the Dental Office Assistant role at Heartland Dental

Dental Care at Grande Oak in Estero, FL is looking for an experienced, full-time Dental Front Desk-Business Assistant to join us. We have an established practice with a team of dedicated, hard‑working professionals and a positive work environment.

1+ year of experience in a dental front office role is needed; however we may consider someone with medical front office experience as well.

Work Schedule:

Monday through Thursday 7:30 AM – 5:00 PM, Friday 7:30 AM – 12 PM

Dental Care at Grande Oak, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 15‑person team that thrives on collaboration, communication, and community
• We’re located near the intersection of Hwy 75 and Corkscrew R. in the Shoppes of Grand Oak

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team‑building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid‑sized companies in a nationwide study and achieved a 5‑star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front‑loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential
• Access to on‑demand Daily Pay

• 1+ year of dental front office experience
• Experience working in a fast‑paced and customer‑centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job‑related functions; regular HIPAA training aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
  
  Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year
• As part of our commitment to maintaining a…