Client Engagement Manager
Job in
Estero, Lee County, Florida, 33928, USA
Listed on 2025-12-15
Listing for:
Tier4 Group
Full Time
position Listed on 2025-12-15
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Job Title
Client Engagement Manager
OverviewImmediate need for a Client Engagement Manager to work with a healthcare IT firm delivering secure, reliable IT solutions that empower providers to focus on what matters most, exceptional patient care!
What You’ll Do- Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders.
- Develop and execute client engagement plans that align our services with each organization’s business objectives.
- Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI.
- Monitor client health and engagement metrics; proactively address risks to satisfaction or retention.
- Partner cross‑functionally with technical, support, product, and operations teams to ensure seamless delivery.
- Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment.
- Collaborate with sales to identify growth opportunities (without a sales quota).
- Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements.
- Proven experience managing client relationships in a service‑driven environment (e.g., healthcare, IT services, SaaS, or MSP).
- Strong business acumen and the ability to connect technology solutions to client outcomes.
- Skilled communicator able to translate technical information into business impact for diverse audiences.
- Experience using data and metrics to tell a compelling story in executive business reviews.
- Excellent interpersonal, organizational, and problem‑solving skills.
- Bachelor’s degree in Business, IT, Communications, or a related field.
- Availability to travel to client locations as needed.
- Be a trusted strategic partner to healthcare clients whose technology directly impacts patient care.
- Work alongside technical experts and leadership teams in a collaborative, solutions‑oriented environment.
- Shape the client experience end‑to‑end—no quotas, just meaningful relationship and results ownership.
- Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays.
100% in‑office. Locations in Estero, FL and Chicago, IL.
Seniority Level- Mid‑Senior level
- Full‑time
- Customer Service
- IT Services and IT Consulting
- Medical insurance
- 401(k)
- Vision insurance
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