Sr. CRM Analyst; Strategy & Performance

Position: Sr. CRM Analyst (Strategy & Performance)
Job-:
Marketing

Location:

GA, United States;
Estero, FL, United States

Schedule:

Full time, Standard

Contract:

Regular Openings: 1

Posted:
Remote:
No

The Senior CRM Analyst, Promotional Strategy and Performance, drives the planning, performance analysis, and continuous improvement of recurring promotional CRM communications across Hertz, Dollar, and Thrifty. The role manages the promotional CRM calendar, turns commercial priorities into clear campaign requirements, and uses customer and campaign insights to improve engagement, conversion, and incremental revenue across email, SMS, push, and in-app channels. This is a strategic individual-contributor role.

It does not own platform builds, deployment, or technical QA; those responsibilities sit with CRM Operations. This position starts at $85,000 commensurate of experience.

What You’ll Do:

Own the promotional CRM calendar and contact plan, ensuring campaigns align to business priorities, customer needs, seasonality, and channel capacity

Develop campaign briefs that define the objective, audience, offer, key message, content requirements, channel plan, timing, and success measures

Partner with Revenue Management, Loyalty, Merchandising, Creative, Brand, and CRM Operations to translate approved priorities into executable campaigns

Recommend audience, offer, content, cadence, and channel strategies using campaign performance, customer behavior, and market insights

Review performance of promotional email, SMS, push, and in-app campaigns; identify trends, opportunities, and actions to improve future sends

Build and maintain a promotional test-and-learn plan covering subject lines, offers, creative, targeting, timing, personalization, and channel mixWork with the CRM Optimization Analyst and broader Analytics team to define test measurement and communicate results, learnings, and recommendations

Support segmentation and personalization initiatives, including reusable content modules and dynamic experiences

Maintain clear documentation of campaign requirements, decisions, learnings, and calendar changes

Raise risks related to contact pressure, offer conflicts, timing, audience eligibility, or delivery dependencies through the CRM governance process

Promotional calendar delivered on time and aligned to approved business priorities Promotional Email’s engagement and revenue results Improvement in conversion, revenue, engagement, and incremental performance Strong test velocity and documented, actionable learnings Clear campaign requirements that reduce rework and late changes Effective management of contact cadence and customer experience Emails sent on time and QA’d

What We’re Looking For:

Bachelor’s degree in marketing, business, or related field required

Minimum of 4 years of experience in CRM, lifecycle marketing, email marketing, digital marketing, or campaign strategy required

Experience planning and evaluating multi-channel campaigns across email, SMS, push, or in-app messaging

Strong analytical skills with the ability to turn performance data into clear recommendations

Experience with segmentation, audience strategy, A/B testing, personalization, and campaign measurement

Strong project-management and communication skills, including the ability to manage multiple campaigns and cross-functional partners

Experience with marketing automation platforms such as Adobe Journey Optimizer, Adobe Campaign, Salesforce Marketing Cloud, Braze, Knack or similar platforms is preferred

What You’ll Get:

Up to 40% off the base rate of any standard Hertz Rental   Paid Time Off Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family

Educational…