Sales Associate III - Estero, FL

Sales Associate Job Description

• Understand organizational objectives and make decisions that align with company priorities.
• Take ownership and remain committed to delivering results while actively monitoring personal and store metrics.
• Create short- and long-term personal clienteling strategies in partnership with management.
• Represent Coach as a brand ambassador and demonstrate Coach’s selling and service expectations at all times.
• Understand local market changes with potential impact on business performance and support the execution of local sales strategies and tactics.
• Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships.
• Build credibility and trust as a personal fashion advisor by communicating fashion awareness and strong knowledge of competition.
• Provide in-depth product knowledge, current pricing, and promotional strategy to customers.
• Cross-sell and encourage beneficial add-ons that relate to the customer’s shopping needs.
• Attend to the unique shopping needs of each customer and flex personal selling techniques to contribute to overall store financial results.
• Leverage Coach’s tools and technology to support relationship building and clienteling efforts.
• Promote and endorse a team selling environment and maintain a calm and professional demeanor at all times.

• Ensure all daily tasks are completed without negatively impacting service or Coach standards.
• Complete daily operational tasks including maintaining store sales floor, backroom, cash wrap, and visual merchandising consistently and in a timely manner.
• Maintain a clean and tidy selling floor and adhere to all applicable retail policies and procedures.
• Replenish inventory on sales floor as needed and support the store inventory process by processing shipment, stocking shelves, and maintaining strong organizational standards.
• Process customer transactions efficiently and prepare the store by organizing functional areas and performing routine cleaning.

• Drive For Results – consistently exceed goals and push self and others for results.
• Customer Focus – dedicate to meeting expectations, establish and maintain effective relationships, and gain trust and respect.
• Creativity – generate original ideas and connect previously unrelated notions.
• Interpersonal Savvy – relate well to all kinds of people, build rapport, and use diplomacy and tact.
• Learning on the Fly – learn quickly, analyze successes and failures, and experiment to find solutions.
• Perseverance – pursue everything with energy, drive, and a need to finish.
• Dealing with Ambiguity – cope effectively with change, decide to act, and handle risk and uncertainty comfortably.

• Experience – 1‑3 years of previous sales experience, preferably in a luxury retail service environment; current knowledge of fashion trends and competition in the marketplace.
• Education – High school diploma or equivalent; college degree preferred.
• Technical – Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie, price and product release sheets.
• Physical – Ability to execute at a fast pace, communicate effectively, maneuver the sales floor, ladders, bending, kneeling, lift and carry up to 25 pounds, and lift and carry up to 50 pounds for product shipment/transfers.
• Schedule – Flexibility to work nights, weekends, holidays, and high retail traffic days including special holidays such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Equal Opportunity Employer. All employment decisions are based on applicant qualifications and are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral
Job Segment: Outside Sales, Retail Sales, Brand Ambassador, Asset Protection, Sales, Retail, Marketing