Spare Parts Coordinator

The North America OEM Spare Parts Customer Service team, also known as the NA OD Desk team, serves as the main contact for Husky's original equipment manufacturer spare parts. The NA OD desk team exemplifies the service outlined in the OEM mission statement and demonstrates their unwavering commitment to our customers. The role of the OD desk agent requires close collaboration with customers to ensure the accuracy of ordered parts and to provide exceptional customer service, which is crucial for maintaining a long‑lasting and successful partnership.

• Customer‑oriented, building long‑term solid customer relationships demonstrating empathy, patience, adaptability, and proactivity, and anticipating customer needs.
• Assisting customers over the phone and via e‑mail with inquiries related to spare parts sales including identifying required part numbers, alternative components, available accessories, inventory availability and lead times.
• The primary contact for customers. Communicates with staff from different departments, such as project engineers, warehouse, and logistics, to ensure the status of orders and resolve any customer inquiries.
• Ability to multitask and use multiple systems to assist customers with spare parts sales and inquiries over the phone and via e‑mail. This includes identifying required part numbers, alternative components, available accessories, inventory availability, lead times, and product documentation.
• A change agent that demonstrates a willingness to learn and improve processes. Provide proactive updates about processes, policies, and best practices for the customers.
• Participate in ongoing continuous process improvement; find, develop, and implement.
• Maintain up‑to‑date knowledge of Husky Machine and Mold technology.
• Support the monitoring of the team dashboards and daily and weekly team activities to control backlog.
• Provide global support based on prevailing business initiatives on the quote/order process.

• Post‑secondary education (college diploma or university degree) preferred or 3–5 years of relevant experience.
• Previous experience in customer support via phone and email.
• Highly proficient in spoken and written English; secondary and tertiary language skills are a strong asset.
• Must be able to work independently in a high‑paced environment and be self‑motivated.
• Solid technical skills and experience using MS Office (Outlook, Excel, Power BI and Word).
• Excellent interpersonal, verbal, and written communication skills.
• Ability to interact effectively and professionally with customers.
• Must be available to support various weekday shifts and support on weekends and after hours as the needs arise, i.e., vacation coverage and statutory holidays.
• Proficiency in Baan LN and/or Baan 4 or CRM is an asset.

Husky Technologies TM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky Technologies TM conditions all offers of employment on satisfactory completion of background checks.

Husky Technologies TM is committed to developing inclusive, barrier‑free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

No agency or telephone inquiries please.