IT Support Analyst Operations

Position: IT Support Analyst for Operations
Join as an IT Support Analyst specializing in Operations, offering stellar technical support and client engagement. Utilize your strong service management skills to enhance daily operations with effective troubleshooting.

This role is designed for someone with at least 2 years of experience in technical support, particularly within healthcare. You'll interact directly with clients, act as a liaison with internal teams, and employ your analytical and communication skills to resolve issues. Expected responsibilities include managing service requests efficiently.

Key Responsibilities:

• Provide comprehensive support as first line of contact

• Prioritize client issues and support activities

• Coordinate with technical teams for smooth issue resolution

• Triage tickets to relevant subject matter experts

• Facilitate communication regarding client applications

Requirements:

• 2+ years of Tier 1 technical support experience

• Background in healthcare required

• IT certifications such as A+ or ITIL preferred

• Experience with Windows and Linux systems

• Strong problem-solving and decision-making skills

Enhance operational effectiveness by providing high-quality IT support and fostering collaboration among technical teams.
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