Bilingual Technical Account Manager; AI

At Qohash we look for bold, mission-driven individuals who aren't afraid to take brave action in pursuit of meaningful outcomes. You thrive in fast-paced, evolving environments, demonstrate a strong sense of accountability, and embrace the unknown with curiosity and determination. We value people who are not only technically proficient but also deeply collaborative, customer-centric, and aligned with our core values of accountability, pursuit of excellence, and resilience.

If you're energized by creating a safer digital future for all, read on.

Our 5 core values are more than just words, they are a way of life for us:

• Pursuit of Excellence — Data security companies that aren’t constantly improving every aspect of what they mean by 'excellent' shouldn't exist
• Resilience — Security is a marathon without a finish line. Our customers and employees must have the support they need
• Mission Focus — We are here to protect the world's most sensitive data and create a safer digital future for all
• Accountability — Trust is earned through actions, not blame or wishful thinking. Fulfill promises and take responsibility for mistakes
• Embracing Conflict — To reach consensus and problem-solve quickly, it's important to communicate honestly and courageously.

You're a technical expert who bridges traditional enterprise architecture with AI-native approaches. You're comfortable with both legacy deployments and emerging AI-driven systems. You're genuinely curious about how AI is reshaping cybersecurity—you experiment, learn, and bring smart automation to customer challenges. You balance technical depth with relationship-building, translating complex solutions into measurable business outcomes.

• Strategic technical ownership: Act as the primary technical contact for key accounts, understanding their infrastructure, security challenges, and business objectives across diverse environments
• Multi-environment architecture support: Deploy and optimize Qostodian across traditional infrastructure (network sensors, cloud platforms, enterprise collaboration tools) and AI-integrated architectures (agent fleets, MCP connections, autonomous workflows)
• AI-accelerated delivery: Leverage AI tools to diagnose issues faster, generate configurations, automate repetitive tasks, and reduce resolution times from days to hours
• Proactive guidance: Provide technical best practices, anticipate integration challenges, and help customers optimize their security posture as their architectures evolve
• Professional stakeholder management: Navigate complex customer environments with polish—reading the room, building trusted relationships across stakeholders with diverse roles, and representing Qohash professionally
• Cross-functional collaboration: Work with Product and Engineering to resolve complex issues, share customer insights, and influence product direction
• Customer success and growth: Conduct business reviews, monitor account health, identify expansion opportunities, and support renewals with measurable value delivery
• Continuous learning: Stay current on Qostodian roadmap, DSPM trends, and emerging AI capabilities; help customers adopt AI-accelerated security at their own pace

Must Haves

• Bilingual in English and French (professional level fluency in both languages)
• A strong alignment with our core values (high velocity company experience preferred)
• Autonomous with AI tools and automation—actively using LLMs, automation frameworks, and modern workflows to elevate team capabilities and customer outcomes
• 5+ years of experience as a Technical Account Manager, Solutions Engineer, or Customer Success Engineer supporting complex enterprise SaaS environments
• 3+ years of hands-on experience with cloud platforms (GCP, Azure, AWS, +), IT infrastructure, and security tools in integrated or multi-system environments
• 3+ years of experience in Customer Success, Implementation, and Project Management roles involving autonomous execution and cross-team coordination
• Demonstrated ability to manage multiple complex customer relationships simultaneously
• Strong presentation and communication skills across…