Retail Lead Position at FIKA

Position: Retail Experience Lead Position at FIKA
Lead customer service initiatives at FIKA as a Retail Experience Lead. Oversee store openings, manage operations, and enhance product knowledge in a dynamic retail atmosphere.

Join FIKA as a Retail Experience Lead, where you will play a crucial role in daily operations and customer engagement. You will be responsible for supervising staff, providing exceptional service, and executing operational tasks efficiently. This position seeks a proactive individual who can educate the team and address customer issues promptly, while fostering a positive shopping experience.

Key Responsibilities:

• Open and close the store, managing alarms

• Foster excellent relationships with customers

• Guide team recruitment and ongoing training

• Address and resolve customer service challenges

• Implement strategies to achieve sales goals

Requirements:

• 2 years of relevant retail experience

• High school diploma or GED required

• Clear criminal record necessary

• Provincial Cannabis Certification essential

• Strong conflict resolution and negotiation skills

Become a leader in the cannabis retail sector with FIKA's commitment to customer and team excellence.
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