Wagering Ambassador; Casual ➔ Ontario | Casual

Position: Wagering Ambassador (Casual Contract) ➔ Ontario | Casual
Overview
With almost 150 years of proud horse racing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horse racing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

THIS IS A CASUAL FIXED TERM CONTRACT POSITION

Job Summary
The goal of this position is to introduce new customers to wagering through hand held automated betting technology and assist them by providing friendly, knowledgeable hands on support and exceptional service, by educating them and accurately placing wagers. The goal is to create loyal customers by enhancing the Guest Experience s position will allow us the opportunity to engage customers about Events, wagering promotions and products while being proactive and making it simple and fun for them to wager.

Key Responsibilities

Provide courteous, proactive and efficient service by greeting customers and engaging them to wager. Selling and cashing of tickets. Respond to inquiries about but not limited to wagering, may also include Marketing initiatives, promotions and upcoming Events. How to use self-serve machines, promote HPI account wagering, HPI light cards.

Proactively walk around crowds of customers, new and existing, approach dining room tables to discuss race related topics/issues, and provide assistance, education and encouragement to the customers on how to place a wager. Such communication to be offered on the appropriate education level of the customer whether the customer is new to the game existing customers. Cash and sell tickets on AM Tote Terminals.

Assist customers who appear confused or require assistance; for example, reading a program, understanding a Wagering promotion or how to find their way around the building.

Actively participate in WEG promotions. Be knowledgeable about Events and promotions happening around the facility and assist customers on how they can participate in such events.

Count and balance cash after each race or when determined threshold has been accumulated when in public areas.

Deposit and drop money in safe or deposit to recycler.

Core Competencies

Customer Focus - Ensures and maintains customer satisfaction in the presentation of all the products and services available to the customer.

Energy and Stress Management - Consistently demonstrates high level of drive, and preserves effectiveness, drive and focus for extended periods of time, while maintaining composure in highly stressful or adverse situation.

Team Work - Promotes cooperation and commitment with the team towards the attainment of common goals. Gets others excited about and committed to furthering the WEG's objectives.

Problem Solving - Resolves difficult and complicated challenges.

Accountability - Takes personal responsibility for the quality and timeliness of work and achieves results with no oversight, including following guidelines, standards regulations and principles.

Ethics and Integrity - Earns the trust and respect of others through consistent honesty and professionalism in all interactions.

Requirements

Strong customer service and troubleshooting skills

Experience with Amtote equipment

Able to generate excitement about Racing

Able to effectively communicate verbally

Able to work well under pressure

Advanced cash handling skills, and basic arithmetic skills to conduct cash transactions

Able to deal with people sensitively, tactfully, diplomatically, and professionally always

Professional appearance and manners

Strong work ethic and positive team attitude

Able to listen effectively to benefit the customer

Must enjoy working with people

Must have a friendly, pleasant and approachable manner

Must be able to read customers and possess the ability to adjust their approach to the customer accordingly

Pay
$22.95 per hour

Reason for Vacancy
New Headcount

Diversity, Equity, Inclusion and Belonging
Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.

Diversity breeds innovation. We want people to think differently.

Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horse racing experiences with the world.

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