Fleet Support Engineer-HMI Systems

Job description

Hire Art is helping an on-demand, autonomous ride-hailing company hire a Fleet Support Engineer-HMI Systems to support the operational uptime of its autonomous vehicle fleet.

In this role, you’ll focus on Human Machine Interface (HMI) and passenger experience systems, providing hands-on technical expertise to quickly diagnose, resolve, and prevent issues impacting fleet operations.

The ideal candidate is a strong technical problem-solver who collaborates effectively across teams, documents troubleshooting rigorously, and thrives in real-time operational support environments.

As Fleet Support Engineer-HMI Systems, you'll:

Serve as the primary technical escalation point for HMI-related issues, including passenger displays, audio/visual alerts, interior cameras, and cabin interaction modules.

Perform deep root-cause analysis using system logs (Linux/Android) and electrical diagnostics to resolve complex hardware and software failures.

Develop, maintain, and improve troubleshooting guides and workflows to enable faster issue resolution by field technicians.

Execute hardware bring-up, functional validation, and verification for new HMI components, firmware, and software releases.

Partner closely with HMI and software engineering teams to improve diagnostic tooling and failure-mode visibility in the field.

Define and capture critical data points to validate fixes and measure the effectiveness of corrective actions.

Provide on-call support during nights and weekends as needed to ensure continuous fleet operations.

Occasionally travel within the U.S. to support various operational locations.

Requirements

Bachelor’s degree in electrical engineering, computer engineering, or a related technical field

4+ years of experience in automotive, consumer electronics, or autonomous vehicle systems, with emphasis on infotainment, displays, or cockpit electronics

Hands-on experience troubleshooting LVDS, Ethernet, CAN, and LIN communication protocols

Familiarity with display technologies (LCD/OLED), touch controllers, and audio amplifier systems

Ability to read and interpret schematics, electrical diagrams, connector pinouts, and end views to distinguish wiring issues from component failures

Strong understanding of hardware/software interaction, including OS-driven display and audio systems

Systems-level problem-solving mindset, capable of tracing high-level vehicle symptoms to root-cause components

Self-directed, collaborative, and comfortable building strong cross-functional relationships

Preferred Qualifications:

Experience with Android Automotive or Linux-based infotainment systems

Experience providing remote vehicle troubleshooting support

Knowledge of vehicle systems and Unified Diagnostic Services (UDS)

Experience using Linux and Python to parse and analyze large log datasets

Familiarity with networking fundamentals, TCP/IP, and socket programming

Experience with audio system tuning or debugging

Benefits:

Pre-tax commuter benefits

Employer (Hire Art) subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)

Flexible Spending Account for healthcare-related costs

Hire Art covers all costs for short- and long-term disability and life insurance

401k package

Commitment: This is a full-time, ongoing contract position staffed via Hire Art. It will be onsite and available to candidates who are local to the Foster City, CA area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.