Fleet Support Engineer

Job description

Hire Art is assisting an on-demand, autonomous ride-hailing company in hiring a Fleet Support Engineer who will actively contribute to the operational uptime of the company's fleet.

In this role, you'll diagnose complex hardware/software-related issues impacting live fleet operations, interface with cross-functional engineering teams to drive resolution, act as an escalation point for field technicians, capture the troubleshooting details, and place them in the internal knowledge database to support future recovery and root-cause analysis. This role will require flexibility to work nights or weekends as needed with advanced notice.

We are looking for someone who has a bachelor's degree and a minimum of 6 years of relevant experience (e.g., transportation, aerospace, or autonomous vehicles). Ideally, you have experience with electric vehicle technology and remotely supporting vehicle troubleshooting in an operations-driven environment.

As a Fleet Support Engineer, you'll:

Act as the point of contact for real-time escalation from technicians on fleet issues with a focus on restoring vehicle uptime quickly.

Document, amend, and maintain a troubleshooting guide for all technicians to use as faults are diagnosed or resolved, including lessons learned from post-incident reviews.

Establish diagnostic procedures to expedite troubleshooting in the future and reduce mean time to repair (MTTR).

Provide historical review of vehicle/fleet data, parsing/interpreting vehicle logs and their physical implications.

Work with engineering design to improve tooling and detection of issues.

Work to implement effective countermeasures across the fleet following field recovery.

Define/capture required data points to validate issue resolution.

Occasionally travel within the U.S. to support various operational locations.

Requirements

Bachelor’s degree in Electrical Engineering, Computer Engineering, or Automotive Engineering

6+ years of relevant experience in transportation, aerospace, or autonomous vehicles

Experience supporting perception systems and vehicle sensors (e.g., cameras, radar, lidar), including diagnostics, validation, and field troubleshooting in an operational fleet environment

Experience with low/high voltage circuits, Unified Diagnostic Services (UDS), and experience on how to safely troubleshoot

Understanding of hardware and software systems architecture, communications, and support in an operations setting, including real-time field support

Embraces a holistic problem-solving approach to identifying issues with high-level vehicle functions and drives specific resolution into single components, balancing speed and long-term root cause

Self-starter with the ability to build relationships across the company

Ability to comprehend schematics, electrical diagrams, and connector end views/pinouts to guide hands-on diagnostics and component replacement

Must be able to pass a background check

Have availability for nights or weekends as needed with advanced notice

Preferred Qualifications:

Experience with electric vehicle technology

Experience with remotely supporting vehicle troubleshooting

Hands-on experience with vehicle hardware, including sensor or component replacement in the field

Experience with Linux and Python-based programming systems for fleet-level data processing

Experience with software that interfaces with hardware

Familiarity with networking, TCP, and socket programming

Benefits:

Pre-tax commuter benefits

Employer (Hire Art) Subsidized healthcare benefits (eligibility begins on the first of the month following 60 days of service)

Flexible Spending Account for healthcare-related costs

Hire Art covers all costs for short and long term disability and life insurance

401k package

Commitment: This is a full-time, ongoing contract position staffed via Hire Art. It will be onsite and available to candidates who are local to the Las Vegas, NV area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.