Autonomous Vehicle Triage Specialist

Job description

Hire Art is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators.

In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

Shifts available:

AM Shift: 7:00AM - 3:00PM, Tuesday-Saturday or Sunday-Thursday

As an Autonomous Vehicle Triage Specialist, you'll:

Receive issue reports from vehicle operators and engineers and perform first-level triage on them

First-in-line for troubleshooting solutions to keep vehicles operational.

Escalate issues to engineers and support issue resolution.

Update and maintain issue tickets and troubleshooting documentation.

Provide frequent reports on fleet status and issue trends to operations teams.

Requirements

2+ years of technical job experience or a technical degree

Experience with troubleshooting issues on computers or other hardware

Experience with data entry

Must be extremely detail-oriented

Nice-to-Have:

Experience in the following:

Fleet Management Systems Linux Software  tools/services like Slack, Jira, and Confluence Google Workspace Autonomous vehicles or automotive work

Benefits:

Pre-tax commuter benefits

Employer (Hire Art) Subsidized healthcare benefits

Flexible Spending Account for healthcare-related costs

Hire Art covers all costs for short and long-term disability and life insurance

401k package

Commitment: This is a full-time, 6-month contract position (with the possibility of extension) staffed via Hire Art. It is onsite in Mountain View, CA and open to candidates local to the Bay Area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.