Business Application Support Specialist

Head Office

Reporting to the Director of Business Applications, the Business Application Support Specialist will be responsible for providing application support such as Yardi modules and in-house developed applications.

• Manage, support and optimize business applications including Yardi and Internal applications.
• Test and implement recent Yardi modules
• Train end users and develop easy to understand user training materials
• Troubleshoot technical and data entry problems
• Provide functional support for accounting processes within Yardi to internal team/external property management companies across Canada, UK and United States (via ticketing system, email and phone)
• Deliver ongoing support and enhancements for all aspects of Yardi Voyager 7s/Voyager 8 for commercial and international properties
• Develop custom Yardi workflows and menu sets
• Identify needs and develop programmatic solutions for Yardi users
• Create custom SQL reports, YSR correspondence, and reporting packages as needed for accounting, property management and asset management groups
• Work with other 3rd party software and service providers to create automated data import/exports
• Work with Internal Software Development team to implement changes in the internal applications
• Configure and maintain system settings for commercial and international properties

• Post secondary education focused in Computer Science, Information Technology or a related field, or equivalent training and experience
• Strong accounting background (financial reporting, AP/AR, GL)
• Understanding of commercial/international property management an asset
• Expert knowledge of Yardi Voyager Core as well as Commercial module (minimum 4 years’ experience)
• Knowledge of SQL Server database and queries
• Strong organizational skills, including the ability to plan, prioritize, coordinate, and monitor a significant number of projects simultaneously
• Sets high standards for work quality, is self-directed, and committed to continuous improvement.
• Works effectively in a team environment and able to modify personal style to work effectively