Technical Writer

Technical Writer (Enterprise Process Improvements)

2 vacancies – 12month contract.

As part of the Enterprise Process Improvements team, the Technical Writer will drive culture transformation and assist all business units by creating professional, user‑friendly documentation to support employees. This includes company policies and procedures, forms, system user guides, online help, and other technical documentation. The incumbent reports to the Senior Operations Efficiency Specialist, Enterprise Process Improvement.

• Use industry‑standard technical communication authoring tools to write and publish documentation for Meridian companies, gathering information, organizing content, authoring original content, integrating existing content, and publishing to the intranet.
• Produce new or update existing forms, primarily leveraging Adobe tools such as Robo Help, InDesign, Frame Maker, and Forms Designer.
• Maintain Meridian documentation standards and uphold style guides.
• Research, extract information, and grasp technical concepts by interviewing subject‑matter experts, including developers, system administrators, and key business stakeholders.
• Collaborate directly with those responsible for delivery documentation and communication to guarantee prompt distribution of information to personnel.
• Ensure all document deliverables meet departmental and company standards and meet standard timeline agreements.
• Implement business process management and ensure risk standards and controls for process effectiveness are in place during review and publication of all documents.
• Educate business partners on the documentation services procedure, outlining anticipated time frames clearly.
• Effectively and accurately elicit business partner needs and translate them into new or updated forms.
• Manage assigned tickets through the IT Management system, meeting service level agreements.
• Deliver succinct and informative updates on present and impending tasks and projects.
• Uphold knowledge consistent with industry standards and suggest enhancements to existing procedures.
• Efficiently relay challenges and obstacles faced during daily tasks and persistently seek methods to improve processes.
• Contribute to a strong team vision and encourage others in pursuit of that vision.
• Support company goals related to improving documentation and help deliver on those priorities.

• Strong knowledge and skill level in creating new and updating existing documents to meet business partner requirements.
• Ability to document technical concepts clearly and succinctly for the targeted audience.
• Solid planning and research skills, with the ability to structure and organize information from diverse sources.
• Quick, independent learner with proven aptitude for learning new material quickly and following up with individuals without guidance.
• Attention to detail and high level of accuracy.
• Demonstrated ability to prioritize, plan, and meet documentation deadlines in a dynamic, fast‑paced environment while working with established style guide standards.
• Exceptional relationship and communication skills, with strong decision‑making ability; provides recommendations, advice, and direction, including in complex situations requiring influence and persuasion.
• Forward‑thinking – capable of assessing impact of decisions on immediate, medium‑term, and long‑term outcomes.

• Minimum 3years’ technical writing experience, with relevant post‑secondary education in professional writing disciplines, such as English and Technical Communication.
• Advanced knowledge and experience with industry‑standard authoring tools:
  Robo Help, Adobe Frame Maker, Adobe InDesign, Adobe Forms Designer or equivalent, Adobe Acrobat Pro.
• Single sourcing and HTML experience, and Copilot prompt writing an asset.
• Transparent, results‑oriented, and accountable with strong partnership focus.
• Demonstrated ability to effectively influence, facilitate discussions, resolve conflict and build and manage relationships.
• Adaptable to changes and an agent of change.
• Knowledgeable about risk and controls.
• Adherence to all…