Senior Manager, Third Party Risk Portfolio & Operational Excellence

What Is This Opportunity?

We are seeking an experienced Technology Supplier Manager and Third-Party Risk professional to join the Technology & Operations Supplier Management Office (T&O SMO) team. The successful candidate will supervise Technology & Operations (1st Line of Defense) adherence to the Enterprise Third Party Risk Management Policy and Standards, lead the implementation of third-party risk management programs, and provide expertise in supplier risk management.

• Lead the T&O exit strategy center of excellence, establishing best practices and frameworks to enable safe and efficient supplier transitions and offboarding
• Operationalize issues management and operational excellence practices within T&O to proactively identify, elevate, and resolve supplier-related risks and performance gaps
• Conduct regular T&O portfolio assessments, establish health metrics and dashboards, and provide executive reporting on supplier performance, risk exposure, and strategic opportunities
• Facilitate cross-functional alignment and coordinate actions across Procurement, Third Party Risk, IT Risk, Architecture, BCM/DR, and T&O business units to ensure holistic supplier management
• Establish and maintain T&O SRMA Risk Register, implement a structured escalation process, and drive timely resolution of supplier-related risks and performance issues
• Lead the monitoring and adherence to third-party risk policy and standards requirements within the 1st Line of Defense, identifying gaps and opportunities for improvement
• Lead communication and training initiatives on supplier management programs and policies across T&O
• Identify process improvements, implement efficiency measures, and establish KPIs to enhance T&O supplier management effectiveness
• Participate in the implementation of Third-Party Risk programs, initiatives, and escalations in support of T&O objectives
• Support regulatory filings and responses in partnership with 2nd Line of Defense, where appropriate
• Lead/participate in inquiries and provide artifacts for internal and external audits as requested
• Maintain awareness of outsourcing regulatory requirements and T&O supplier inventory

Must Have:

• 5+ years of experience in technology risk and governance practices
• 5+ years of experience in the financial services or other regulated industries
• 5+ years of proven Supplier Management experience
• Strong business, technology, and financial acumen, plus a mindset for continuous improvement
• Build and maintain transparent, sustainable partnerships with key stakeholders
• Think strategically and lead teams effectively with strong interpersonal skills
• Develop and execute supplier risk management strategies with measurable impact
• Navigate ambiguity with flexibility and a collaborative, cross-functional approach
• Take initiative and work independently with minimal supervision
• Demonstrate client‑centric thinking with a commitment to continuous improvement
• Hold a university degree or equivalent experience in supplier management, risk management, or regulatory compliance

Nice To Have:

• Risk assessment and quantification methodologies, conflict and issue resolution, and escalation experience
• Experience with process mapping and analysis techniques, such as swimlane diagrams or value stream mapping
• Knowledge of change management principles and strategies
• Formal supplier management certifications or designations
• Knowledge of technology (software, SaaS, networks, cybersecurity, etc.)
• Familiarity with cloud‑based platforms and tools

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Opportunities to do challenging work

Business Continuity Management (BCM), Business Continuity Planning (BCP), Business Exit Strategies, Continuous Improvement, Disaster Recovery (DR), Disaster Recovery Business Continuity, Exit Strategies, Risk Assessments, Risk Management Programs, Risk Management Strategies, Supplier Management, Supplier Risk Management, Third Party Risk Management

• Address: RBC WATERPARK PLACE, 88 QUEENS QUAY W:
  
  TORONTO
• City:
  Toronto
• Country:
  Canada
• Work hours/week: 37.5
• Employment Type:
  
  Full time
• Platform: TECHNOLOGY AND OPERATIONS
• Job Type: Regular
• Pay Type:
  
  Salaried
• Posted Date:
• Final date to receive applications: