Senior Manager, Sales Product Technology
Job in
Etobicoke, Ontario, Canada
Listing for:
Mattamy Homes
Full Time
position
Listed on 2026-08-04
Job specializations:
-
IT/Tech
Business Systems & Technology Analysis, CRM Systems & Management, IT Business Analyst, IT Project Manager
Job Description & How to Apply Below
Role:
Senior Manager, Sales Product Technology
Location:
Mississauga, Ontario – Hybrid (4 days/week in office)
* Moving to Bloor/Islington, Etobicoke in 2026*
Company:
Mattamy Asset Management
Department:
IT Enterprise Services
Employment Type:
Full-Time
Reports to:
Vice President, Sales & Marketing Technology
At Mattamy Asset Management (MAM), everyone has an important role to play in our shared success. Developing thoughtfully planned communities is complex work and our diverse teams come together to deliver on that mission in every aspect. We are thoughtful planners, precise project managers and practiced subject matter experts. And in each area of our evolving business, we are trusted to drive results.
Here, your opinion will be invited, and your contributions will count. You’ll be surrounded by caring people who encourage you to be exactly who you are. You’ll grow in your area of expertise, learning alongside committed colleagues. With a relentless focus on industry leadership and a deep commitment to sustainability, we’ve got big plans for the future – and for you.
Learn more about what makes working at Mattamy special and our award-winning culture.
What we offer
Reporting to the Vice President, Sales & Marketing Technology, the Senior Manager, Sales Product Technology will lead the roadmap and ongoing optimization of technology that supports Mattamy’s sales centreand post-purchase customer experience. This role will focus on communication tools such as softphone and texting,sales and post-purchase platforms including JD Edwards (JDE), Home Builder Sales Solution (HBSS) and Docu Sign, and technology supporting Customer Care and Warranty.
Working closely with Sales, Customer Experience, Technology, data, and external partners, this role will help create a more connected, efficient, and customer-focused experience for homebuyers, homeowners, and internal teams, while partnering with the CRM team where lead or customer data integrations are required.
What you’ll do
Own and evolve the technology roadmap for Mattamy’s sales centre and post-purchase platforms, including communication tools, JDE, HBSS, Docu Sign, Customer Care, Warranty, and related integrations.Lead product ownership for customer communication tools, including softphone, texting, and related communication workflows that support sales, Customer Care, and post-purchase interactions.Partner with Sales, Customer Experience, Customer Care, Warranty, Technology, data, and business leaders to identify opportunities, clarify priorities, and translate business needs into practical technology plans.Lead the optimization of sales and post-purchase workflows across JDE, HBSS, Docu Sign, Customer Care, Warranty, and related platforms, with a focus on usability, process consistency, operational efficiency, and customer outcomes.Partner closely with the Senior Manager, CRM Platform to ensure seamless integration between sales, post-purchase, and customer data platforms while maintaining clear ownership boundaries and roadmap accountability.Work with architecture, engineering, security, data, analytics, and vendor partners to ensure platforms are secure, integrated, scalable, supportable, and aligned with enterprise technology standards.Translate requirements into user stories, prioritization decisions, delivery plans, testing approaches, release plans, adoption activities, and change management support.Use analytics, platform performance, customer feedback, sales outcomes, Customer Care and Warranty insights, and operational data to identify opportunities and continuously improve the sales and post-purchase technology experience.Accountable for improving key technology and operational outcomes including customer responsiveness, user adoption, process efficiency, data quality, customer satisfaction, and platform performance.What you bring
University degree in technology, business, digital product management, customer experience, or a related discipline, or equivalent practical experience.7+ years of progressive experience leading customer-facing business applications, sales technology, customer experience platforms, workflow tools, or related technology…
Position Requirements
10+ Years
work experience
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