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Personal Lines Customer Service Broker

Job in Etobicoke, Ontario, Canada
Listing for: Job Born
Full Time position
Listed on 2026-02-19
Job specializations:
  • Insurance
  • Customer Service/HelpDesk
Salary/Wage Range or Industry Benchmark: 55000 - 65000 CAD Yearly CAD 55000.00 65000.00 YEAR
Job Description & How to Apply Below

Our client is looking for a RIBO licensed Personal Lines Customer Service / Sales Broker in Etobicoke, ON - Hybrid Model

Key Accountabilities and Responsibilities:

  • Provide exceptional customer service across several communication channels to the clients
  • Liaise with clients and insurers on a regular basis, responding to inquiries and requests in a timely, professional manner
  • Analyze client specific risk exposure and make appropriate coverage recommendations
  • Ability to remarket to various insurers (where appropriate), to ensure coverage and premium needs are met
  • Handle and respond to all incoming phone calls and e-mails from clients and companies
  • Contact customers and obtain any additional information required
  • Knowledge and proficiency within various insurer company portals
  • Review endorsements and renewals
  • Quote products for new and existing customers
  • Perform other related duties as required

    • Qualifications:

  • RIBO License - mandatory
  • Minimum 3 years related insurance experience
  • A strong customer service focus
  • Company portal experience an asset
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and meet deadlines while multi-tasking
  • Able to work independently with minimal supervision, yet thrive as part of a team
  • Proficient with Broker Management System - SIG is an asset
  • MS Outlook, Word and Excel experience is an asset.
  • CAIB, CIP or FCIP designation (or working towards) is an asset.

    • Our client offers a competitive compensation package along with a comprehensive employee benefits program.

    Job Type: Full-time, Permanent (Monday to Friday)

    Salary: $55,000.00 -$65,000.00 per year (commensurate with qualifications and experience)

    Benefits:

  • Dental care
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care
    • Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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