Store Manager, Retail & Store Manager

Sheridan Nurseries Etobicoke Garden Centre is actively searching for a:

As Store Manager, you will lead one of Sheridan Nurseries' Garden Centres, accountable for driving sales growth, profitability, guest experience, operational excellence, and team development. You will build a high-performing culture, identify opportunities to improve efficiency, and create an exceptional shopping experience that inspires guests to return throughout the year.

Success in this role means developing people, growing market share, maximizing productivity, and finding innovative ways to strengthen the business in every season.

• Accountable for achieving sales, gross margin, labour, shrink, and profitability targets.
• Analyze financial results and key performance indicators to identify opportunities and drive corrective action.
• Develop and execute store business plans to increase sales, profitability and traffic.
• Drive labour productivity through effective scheduling, workload management, and resource allocation.
• Monitor and control expenses while ensuring exceptional guest service standards.

• Build, coach, and develop a high-performing leadership and sales team.
• Create a culture of accountability, engagement, recognition, and continuous development.
• Recruit, onboard, train, and retain top talent.
• Identify and develop future leaders through succession planning and talent development.
• Lead through visibility, communication, and active involvement on the sales floor.
• Foster a positive and engaging workplace culture that promotes teamwork, inclusion, and employee retention.

• Deliver an exceptional and consistent guest experience that reflects Sheridan Nurseries' values and reputation.

• Ensure all team members are knowledgeable, engaged, and focused on providing outstanding service.
• Resolve customer concerns professionally and effectively while maintaining long‑term customer relationships.

• Ensure the store operates safely, efficiently, and in compliance with all company policies and procedures.
• Oversee inventory management, merchandising, receiving, seasonal transitions, and loss prevention initiatives.
• Maintain high standards of store presentation, cleanliness, and visual merchandising.

• Challenge existing processes and identify opportunities to simplify work, improve efficiency, and reduce unnecessary costs.
• Lead a culture of continuous improvement by encouraging innovation and practical solutions from team members.
• Monitor operational processes and implement improvements that enhance both the guest and employee experience.

• 5+ years of progressive retail leadership experience with responsibility for sales, labour management, inventory control, team development, and business performance.
• Proven ability to lead high-performing teams and deliver financial results.
• Strong analytical, problem‑solving, and decision‑making skills.
• Demonstrated ability to coach, motivate, and develop employees.
• Exceptional communication and interpersonal skills.
• Experience managing budgets, labour costs, and key performance metrics.
• Proficiency with retail technology, reporting, and business systems.
• Flexible availability, including evenings, weekends, and peak seasonal periods.

• This job requires extended period of walking and standing as well as the ability to work in various weather conditions and environments.

At Sheridan Nurseries we aim to delight our associates, guests, and business partners in everything we do. Independently owned and operated for over 100 years, we…