Fleet Response Operator

Job description

Hire Art is helping an on-demand, autonomous ride-hailing company find a Fleet Response Operator to join its team. You will support in-field vehicle recovery, directly assist riders, remotely operate vehicles when needed, and ensure robotaxi cleanliness and charge-readiness.

This role blends operational execution with customer support, technical responsiveness, and hands-on care of the fleet. You may also support public-facing needs at PUDO sites, assisting with light concierge support and educating the public during high-traffic moments.

We are looking for operators who are disciplined, team players, detail-oriented, focused, great customer service communicators, and believe in doing whatever it takes to safely accomplish the mission and make it a great experience for its riders. Beyond expertise in customer service execution, this role requires exceptional empathy, patience, and a relationship-oriented mindset.

You will have the opportunity to learn vehicle and personnel operations. You will have a front-row seat to the operational complexities of realizing autonomous mobility on public roads and the chance to contribute to the future.

Available

Shifts:


Thursday - Saturday, 9:30am - 8:00pm
Sunday - Tuesday 9:30am-5pm, Wednesday 9:30am-6:30pm
Wednesday - Saturday 5:30pm-2:00am
Schedule: 3-4 days/week, 8-hour shifts including one weekend day; day or swing shifts as needed and possible site rotation.
Training

Schedule:

Monday - Friday, 8:00am - 4:30pm (two weeks)

As a Fleet Response Operator, you will:

Respond to vehicle recovery and repositioning of vehicles.

Act as Scene Commander during extractions, coordinating with Mission Control, documenting incidents, and supporting vehicle loading.

Operate robotaxis using remote input devices (Rovebot) as needed.

Assist riders during recovery events, ensuring safe entry/exit from vehicles.

Perform basic cleaning and charge confirmation to ensure vehicle readiness.

Accurately document incidents and recovery activities using mobile apps and radio communication.

Perform basic vehicle readiness tasks: charge confirmation, cleaning, and safety/ops checklists.

Use terminal commands to troubleshoot or flash vehicle firmware when trained.

Escalate real-time issues to Rider Ops or Technical Support for resolution.

Maintain clear communication across teams and follow IRP (Incident Response Protocol) standards.

Uphold brand standards through professional behavior and uniform compliance.

Support public engagement at PUDO locations by assisting with concierge duties, guiding members of the public, and filling in as needed to maintain a high-quality customer experience.

Requirements

Must possess and maintain a valid driver’s license for at least three consecutive years with an acceptable driving record

Must comply with the Controlled Substance and Alcohol Testing Program as required for public passenger service

Exceptional verbal and written communication skills

Experience in high-stress situations, including knowledge of de-escalation techniques

Comfortable using radios, mobile apps, and computer-based tools

Able to sit or stand for long periods and work outdoors in varied weather

Experience using physical control devices or operating machinery preferred

Familiarity with or ability to learn terminal command-line interfaces

Willingness to work flexible hours, including weekends and multiple shift types

Must wear required PPE, including safety boots (slip-resistant, safety toe, and puncture-resistant sole required)

Uniform compliance required: all-black attire and Zoox-approved PPE

Compliance with company policies regarding cell phone use (restricted to breaks) and use of company-related apps on personal devices (with explicit consent)

Nice to Have:

Prior field operations, roadside assistance, or robotics experience

Background in rideshare, transportation, or first response

Proficiency in app/tool troubleshooting or technical support

Commitment:This is a part-time (up to 30 hours per week), ongoing contract position staffed via Hire Art. It will be open to candidates local to the Las Vegas, NV area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.