Service Associate - Operations

Position: Service Associate - Base Operations

Job description

Hire Art is helping an on-demand, autonomous ride-hailing company hire a Service Associate (Base Operations) to support daily fleet operations.

In this role, you'll be responsible for the daily upkeep of the vehicles, with tasks such as cleaning, fueling, and ensuring the test site is organized and presentable for operations.

Within the Base Operations (Base Ops) team, you'll help ensure that vehicles meet regulatory requirements per provided guidance. You'll also support the company's parts team in organizing and transporting spare parts inventory and help its driving team, Alpha Operations, with their operational testing needs.

This role is based in Austin, TX, and offers the following schedules:

Sunday-Thursday, 10:30PM - 6:00AM OR 2:00AM - 10:30PM

As a Maintenance Mechanic, your responsibilities include:

Primary:

Supporting company milestones and optimizing drive operations across multiple locations.

Ensure the vehicles, equipment, and workplace are clean and ready for use. Provide logistical support for the movement and storage of vehicles and equipment.

Assist with paperwork and documentation related to vehicle readiness.

Perform routine charging of our test vehicles and supporting equipment. Execute mission prep procedures, which include, but are not limited to, launching software across several devices per vehicle, verifying SW and HW configurations, deploying SW as appropriate, capturing requested data, and escalating issues as they arise.

Support the readiness of spare parts and the associated inventory.

Secondary:

Provide hands-on technical support to the Base Ops technicians. General testing support (e.g., documentation, pre-mission assistance, cone courses, obstacles, traffic control, support vehicle driving).

Requirements

2+ years of work experience

Must have a valid driver's license with a clean/excellent driving record

Pass a background check, MVR (Motor Vehicle Record) check, and drug screen

Must comply with the Substance Abuse Policy

Possess a “get it done” attitude and a sense of urgency to resolve problems and tasks

Must have the proven ability to problem solve and deliver on high-pressure situations

Must have the proven ability to multi-task and manage multiple projects and deliverables

Excellent written and verbal communication skills

Works well in a team environment

Preferred qualifications:

Technical trade school certificate or Associate Degree in automotive repair

Proficiency with Jira/Confluence

Proficiency with MS Office/Google Suites

Experience working in a fast-paced environment

Benefits:

Pre-tax commuter benefits

Employer (Hire Art) Subsidized healthcare benefits (Eligibility begins on the first of the month following 60 days of service)

Flexible Spending Account for healthcare-related costs

Hire Art covers all costs for short- and long-term disability and life insurance

401k package

Commitment: This is a full-time, ongoing contract position staffed via Hire Art. It will be onsite and available to candidates who are local to the Austin, TX area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.