Customer Service Representative

Looking for a stable Monday–Friday position with great hours and competitive pay? We are hiring an experienced Customer Service Representative to join an established industrial/manufacturing operation in Euclid.

This is a great opportunity for someone who enjoys working with customers, processing orders, solving problems, and being part of a busy team.

• Process and enter customer orders accurately

• Prepare and provide customer quotes

• Coordinate shipments with the warehouse

• Send invoices and process credits for returns or short shipments

• Prepare and send material certifications and certification packages

• Communicate with customers regarding orders, questions, and concerns

• Follow up on issues and help resolve customer problems

• Work closely with internal teams to ensure orders are processed and shipped correctly

• 3+ years of customer service experience
  , preferably in manufacturing, distribution, or an industrial environment

• Strong communication and organizational skills

• Excellent attention to detail and follow-through

• Good problem-solving skills

• Experience entering orders into an ERP or order management system

• Ability to manage multiple customer requests and priorities

Experience with inside sales, fasteners, MRO products, or industrial distribution is a major plus!

? Monday–Friday schedule
? No evenings or weekends
? 7:30 AM–4:00 PM hours
? Competitive pay
? Established industrial environment
? Opportunity to use and grow your customer service and order-processing skills

If you have strong customer service experience and are looking for a long-term opportunity with excellent daytime hours, we’d love to hear from you!

Job Number: 5482