Store Support, Customer Service Rep

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Not Applicable

• Full-time

• Consumer Services

• Assist customers in person or by phone; support order fulfillment and administrative tasks as needed.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Support cash handling or program compliance as required.
• Collaborate with associates, vendors, and carriers; maintain focus on store objectives and operate with little/some supervision.
• Maintain high integrity and attention to detail; demonstrate time management skills.
• Respond to operational concerns of all associates and contribute to a positive customer experience.
• Support roles such as Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative as applicable.

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others (Associates, vendors, carriers) and operate with minimal supervision.
• Demonstrates high integrity; focused on store objectives and customer satisfaction.