Communications Officer; Two

Job Opportunities

WE ARE AN EQUAL OPPORTUNITY

EMPLOYER:

We consider applicants for all positions without regard to race, color, religion, creed, sex (including pregnancy, sexual orientation or gender identity), genetic information, national origin, age, disability, marital or veteran status, or any other legally protected status. Search through the city's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me button.

Thank you for your interest in the City of Eufaula Alabama!

This position is responsible for answering emergency and non‑emergency calls and for dispatching appropriate personnel.

• Receives and screens incoming calls from the public and other user agencies; categorizes and prioritizes calls, including 911 calls.
• Determines and dispatches the appropriate emergency personnel to incident locations; provides emergency medical instructions and crisis intervention services to callers prior to the arrival of responders as needed.
• Receives, monitors, and dispatches radio traffic for specific fire, EMS, and law‑enforcement agencies.
• Inquires, retrieves, and monitors data from AJCIC/NCIC databases; ensures compliance with rules and regulations.
• Maintains contact with emergency personnel in the field.
• Responds to drivers’ license and vehicle information requests.
• Monitors weather conditions and provides information as necessary; dispatches severe weather alerts as appropriate.
• Participates in training exercises.
• Dispatches wrecker services to crash scenes.
• Performs related duties.

Minimum Qualifications:

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain AJCIC/NCIC certification.

Knowledge required by the position:

• Knowledge of emergency communications principles and practices.
• Knowledge of AJCIC/NCIC policies and procedures.
• Knowledge of emergency dispatch procedures.
• Knowledge of Barbour County roads, geography, and landmarks.
• Knowledge of radio and telecommunications equipment.
• Knowledge of CAD system functions and maintenance.
• Skill in the use of computers and job‑related software programs.
• Skill in making decisions in high‑pressure and emergency situations.
• Skill in public relations.
• Skill in interpersonal relations.
• Skill in oral and written communication.